FAQs

Need help? Find answers to some of our most asked Indi questions here. 

Current as at July 2026. 

General

What is Indi Build to Rent?

Indi is a Build to Rent (BTR) brand, designed to make renting simpler, more secure, and genuinely enjoyable. It’s renting built around you. 

BTR is a new way of living, where entire buildings are purpose-built for renters, professionally managed, and have one consistent landlord – no matter where you live in the building. This means a more consistent renter experience, greater security, and homes and spaces designed with renters in mind, in the places people most want to live. 

How is Indi different from traditional renting?

Indi is a renter-first experience – designed for comfort, flexibility and community. 

Unlike traditional rentals, Indi apartments are purpose-built, professionally managed, and you’ll have the same landlord no matter where you live in the building.  

You’ll also have access to thoughtfully designed shared spaces including a fully equipped gym and wellness areas, rooftop terraces and dining, entertaining and co-working zone/s, and a dedicated on-site Indi Resident Services and maintenance team to support you every day. Additional fees may apply.

What kinds of lease terms are available at Indi? 

Lease terms flex around you – from longer stays up to five (5) years or more, to shorter chapters starting from six (6) months.   

Speak with your Indi Leasing team to find the option that suits your plans. 

Are pets allowed at Indi?

Yes, your furry friends are welcome!   

To ensure everyone’s safety and comfort, pets need to be pre-approved and comply with our pet policy (including restrictions on dangerous or banned breeds).  

What does my rent include?

Your rent covers more than just your apartment – it’s your all-access pass to Indi living. 

Inside your apartment, you’ll find high-quality finishes and white goods supplied (fridge/freezer, dishwasher, washing machine and clothes dryer).  

You’ll be supported by an on-site Resident Services and maintenance team, have access to the dedicated Indi app, and be part of a curated calendar of community events. 

Beyond your front door, you’ll also enjoy access to shared amenities such as wellness spaces, co-working zone/s, rooftop terrace/s, BBQ facilities, and dining and entertainment spaces. Some spaces (e.g. private dining rooms) are bookable only and will incur a fee for use. If you’d like exclusive use of other shared resident spaces, bookings are subject to availability and fees may apply. For more details, speak with your Indi Resident Services team. 

And yes – complimentary Wi-Fi is available for residents in all shared spaces.

Are utilities and furniture included in my rent?

Utilities are individually metered and charged separately, including water and electricity. They’re ready to connect from day one, so you can settle in without delay. 

You’re free to choose your own internet provider or tap into our Indi partner options for a seamless setup. 

If you choose an apartment with a furniture package, this will be charged as an additional weekly fee under a separate rental agreement with our trusted furniture supplier. For more details, speak with your Indi Resident Services team.

How does my mail get to me?

Each apartment has its own secure mailbox in the mail room, along with access to parcel lockers.  

When a delivery arrives, it’s placed in a parcel locker.  You’ll receive a unique access code via SMS, and your parcel will be ready for collection when you are. To use this service, you’ll need to register your Australian mobile number with your Indi Resident Services team.  

For security reasons, all parcels should be addressed using the name shown on your rental agreement (which should match your passport and/or drivers’ licence). 

Your Indi Resident Services team are available to assist with any parcel delivery questions. Please note, unattended parcels are not the responsibility of Indi team members. 

Is there extra storage available outside my apartment?

Additional storage cages may be available for rent. They are subject to availability, and additional fees. Speak with your Indi Resident Services team, who will be able to assist.  

Are residents able to smoke?

Smoking isn’t permitted inside apartments or in shared common areas.  

Smoking on private balconies or terraces that form part of your residential premises is permitted in line with the conditions in your rental agreement and that it does not impact on neighbours.  Please speak with your Indi Leasing team and refer to your rental agreement for further information.

Is there a resident app?

Yes – there’s a dedicated Indi app to make your day-to-day living easier. You can pay rent, log maintenance requests and stay up to date with building updates and community events.  

To download: 

  • iPhone: visit the App Store, search “Indi” and tap “Get”.
  • Android: visit the Google Play Store, search “Indi” building and tap “Install”.
What is a bond?

A rental bond is a standard security deposit paid at the start of your lease.  

The bond is typically equal to four (4) weeks’ rent and is securely held for the duration of your lease by the relevant state government authority – NSW Fair Trading in New South Wales, or the Residential Tenancies Bond Authority (RTBA) in Victoria.  

At the end of your tenancy, it’s returned in full unless deductions are required for outstanding rent, damage or other costs. 

Both residents and landlords can manage, and request bond returns through these secure online government portals. 

Do I have to pay a bond?

Yes – when you sign your rental agreement, you’ll need to pay a bond equivalent to four (4) weeks’ rent, in line with the relevant state Residential Tenancies Act.  

How do I move out, and what do I need to do to get my bond back?’

When it’s time to move on, we’ll help make the process simple.  

Get in touch with the Indi Leasing team, who will guide you through next steps – including how to prepare your apartment to ensure a smooth handover.  

Your bond will be returned once your tenancy ends, provided all rent is paid and the apartment is returned in line with the conditions of your rental agreement. 

What if I need to end my lease early?

We understand plans can change. Please speak to your Indi Leasing team, who will guide your through the early termination process. Fees will apply in accordance with your rental agreement. 

Do I need to take out contents insurance?

While we take great care of every Indi building, your personal belongings aren’t covered, so we recommend arranging contents insurance for added peace of mind. 

Who is Investa?

Investa is an Australian investment management, development and property management business. Indi is Investa’s BTR brand.

Indi Sydney

How do I apply for an apartment at Indi Sydney?

 Getting started is easy. Simply complete the enquiry form on our website: https://www.indi.com.au/indi-sydney. 

Prefer to speak with someone? Our Leasing team is here to help – email leasing@indisydney.com.au or call +61 411 455 045.  

How can I book a tour at Indi Sydney?

We’d love to show you around.

Book a tour by completing the enquiry form here: https://www.indi.com.au/indi-sydney.

Or contact the Leasing team directly via email leasing@indisydney.com.au or +61 411 455 045.

What apartments are available at Indi Sydney?

Indi Sydney offers a range of thoughtfully designed one-, two- and three-bedroom apartments, with both furnished and unfurnished options (subject to availability). All apartments feature high-quality finishes, have a private balcony, and come with white goods supplied (fridge/freezer, dishwasher, washing machine and clothes dryer).

To explore current availability and layouts, visit https://www.indi.com.au/apartments-for-rent?location=sydney.

Our Leasing team is also on hand to help you find the right fit – email leasing@indisydney.com.au or call +61 411 455 045.

What are the apartment prices?

Apartment pricing depends on type, aspect and level. 

Our Leasing team can help with the most up to date availability and pricing – email leasing@indisydney.com.au or call +61 411 455 045.

You can also view available apartments here: https://www.indi.com.au/apartments-for-rent?location=sydney.

Are there affordable apartments at Indi Sydney?

 Yes, approximately 10% of apartments at Indi Sydney are affordable rental apartments. To find out more, please visit https://www.indi.com.au/affordable-housing-sydney.  

Can I have a furnished apartment?

Yes – selected one-, two- and three-bedroom apartments are available with furniture packages, subject to availability at the time of leasing. 

Designed for convenience and comfort, these furniture packages are provided by our trusted partner and are available for a weekly fee for as long as you call Indi Sydney home. 

Choose from two curated styles: 

  • Urban Tundra – sleek, modern and quietly bold
  • Horizon Haze – soft, calm and effortlessly refined

Our Leasing team can provide you with further information. They can be contacted via email at leasing@indisydney.com.au or via phone on +61 411 455 045.

What amenities are included at Indi Sydney?
  • Wellness spaces including a fully equipped gym, yoga studio/exercise room and two (2) infrared saunas
  • 20-metre heated indoor pool with separate spa and ‘baja shelf’ (lounging ledge)
  • Co-working zone – including workstations with monitors and bookable meeting rooms
  • Resident lounge and kitchenette
  • Rooftop terrace with indoor dining room, catering kitchen and lounge
  • Outdoor rooftop entertaining terrace with an electric BBQ
  • Bicycle storage

Exclusive use of shared spaces (including dining room and rooftop terrace) is subject to availability and approval, additional terms and conditions, and fees and charges may apply.  Bookings can be made via the Indi app or with the Resident Services team. Bicycle storage is available on a limited, first-in basis. 

What services are available?
  • Onsite Resident Services and maintenance team  
  • Dedicated Indi resident app 
  • Mail room and parcel lockers  
  • Curated calendar of resident community events
  • Additional storage cages and bicycle storage

Bicycle storage is available on a limited, first-in basis. Additional storage is subject to availability, additional terms and conditions and fees apply.

What do I do if something needs to be fixed?

Simply log a maintenance request through the Indi app or speak with the Resident Services team and we’ll take care of the rest.

Are there parking options available?

Indi Sydney is located in the heart of the CBD, with transport right at your doorstep.

While on-site car parking isn’t available, you’ll find:

  • Metro access directly below the building (Gadigal Station)
  • Town Hall Station just a short walk away
  • Light rail and multiple bus routes nearby

There is also bicycle storage within the building, plus nearby car share and rental options. The Resident Services team can point you to convenient local parking options if needed.

What public transport options are available around Indi Sydney?

Getting around is easy from Indi Sydney:

  • Metro: Gadigal Station is directly below the building
  • Train: Town Hall Station is just a short walk away
  • Light rail: The Town Hall light rail stop is within walking distance
  • Bus: Multiple routes are nearby, including Bathurst Street (one-minute walk)
  • There are also several nearby bikeways and cycle paths

For public transport routes and timetables, visit https://transportnsw.info/.

Where can I charge my electric bicycle or scooter?

Indi Sydney does not have dedicated EV charging stations. However, you’re welcome to charge electric scooter or bicycle in your apartment, provided they are set up and used safely. For safety reasons, batteries cannot be charged in common areas or stored in the bike storage. 

Fire and Rescue NSW have some handy tips for safe set up and use: https://www.fire.nsw.gov.au/fire-safety/home-fire-safety/topics/ebikes-escooters-battery-safety  

Residents can also follow our quick EV Charging guide in the Indi app.

Is the property secure?

Indi Sydney has a secure access system for communal areas, entrances, lifts and throughfares, as well as an intercom system and CCTV in parts of the building. 

How can I contact the Indi Sydney Resident Services team?

The Resident Services team is available to assist Monday to Saturday 9am to 5pm (excluding public holidays).

If you need help after hours:

Indi Southbank

How do I apply for an apartment at Indi Southbank?

Getting started is easy. Simply complete the enquiry form on our website: https://www.indi.com.au/indi-southbank 

Prefer to speak with someone? Our Leasing team is here to help – email rent@indisouthbank.com.au or +61 402 183 124.

How can I book a tour at Indi Southbank?

We’d love to show you around. 

Book a tour by completing the enquiry form here: https://www.indi.com.au/indi-southbank

Or contact the Leasing team directly via rent@indisouthbank.com.au or +61 402 183 124.

What apartments are available at Indi Southbank?

Indi Southbank offers a range of thoughtfully designed studio, one-, and two-bedroom apartments, with both furnished and unfurnished options (subject to availability). All apartments feature high-quality finishes, have a private balcony (in most apartments), and come with white goods supplied (fridge/freezer, dishwasher, washing machine and clothes dryer).

To explore current availability and layouts, visit https://www.indi.com.au/apartments-for-rent?location=southbank.

Our Leasing team is also on hand to help you find the right fit – email rent@indisouthbank.com.au or +61 402 183 124.

What are the apartment prices?

Apartment pricing depends on type, aspect and level.

Our Leasing team can help with the most up to date availability and pricing – email rent@indisouthbank.com.au or +61 402 183 124.

You can also view available apartments here: https://www.indi.com.au/apartments-for-rent?location=southbank.

Are there affordable apartments at Indi Southbank?

Yes, approximately 10% of apartments at Indi Southbank are affordable rental apartments. To find out more, please visit https://www.indi.com.au/indi-southbank-affordable-housing.  

Can I have a furnished apartment?

Yes – selected studio and one-bedroom apartments are available with furniture packages, subject to availability at the time of leasing.

Designed for convenience and comfort, these furniture packages are provided by our trusted partner and are available for a weekly fee for as long as you call Indi Southbank home.

Choose from two curated styles:

  • Cosy – warm, inviting and tactile
  • Refined – moody and sophisticated

Our Leasing team can provide you with further information. They can be contacted via email at rent@indisouthbank.com.au or +61 402 183 124.

What amenities are included at Indi Southbank?
  • Wellness facilities including a fully equipped gym, outdoor yoga deck and sauna
  • 15-metre heated outdoor pool and pool deck, BBQ facilities, poolside lounge and bookable dining rooms
  • Sauna and recovery areas
  • Co-working zones including workstations with desktop monitors, call booths, media rooms, podcast room and bookable meeting room
  • Level 42 catering kitchen, private dining rooms, rooftop terraces and Altitude 42 Sky Lounge and games rooms
  • Pet run and dog wash
  • Bicycle storage and bicycle wash
  • EV charging infrastructure
  • Car parking
  • Additional storage

Exclusive use of shared spaces (including private dining rooms and podcast room) is subject to availability and approval, additional terms and conditions, and fees and charges may apply. Bookings can be made via the Indi app or with the Resident Services team.

Bicycle storage is available on a limited, first-in basis. EV charging is available on a limited, first in basis, additional terms and conditions and fees may apply. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply.

What services are available?
  • Onsite Resident Services and maintenance team
  • Dedicated Indi app
  • Mail room and parcel lockers (including food delivery lockers)
  • Curated calendar of resident community events
  • Bicycle storage and bicycle wash
  • EV charging infrastructure
  • Car parking
  • Additional storage

Bicycle storage is available on a limited, first-in basis. EV charging is available on a limited, first in basis, additional terms and conditions and fees may apply. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply.

What do I do if something needs to be fixed?

Simply log a maintenance request through the Indi app or speak with the Resident Services team and we’ll take care of the rest.  

Are there parking options available?

Indi Southbank has onsite car parking available, including six (6) EV charging stations. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply – please speak with the Indi Southbank Resident Services team to find out more.  

Indi Southbank is well connected, with public transport and key destinations all within walking distance. You’ll also find:

  • Multiple tram and bus routes are nearby
  • Flinders Street Station is within walking distance
  • Extensive cycling and pedestrian links

There is also bicycle storage available on a limited, first in basis within the building, plus nearby car share and rental options.

What public transport options are available around Indi Southbank?

Getting around is easy from Indi Southbank:

  • Train: Flinders Street Station is within walking distance
  • Tram: Multiple routes are nearby along St Kilda Road, Southbank Boulevard, City Road and Kings Way
  • Bus: Multiple routes are nearby along Southbank Boulevard, City Road and Moray Road
  • There are also several nearby bikeways and cycle paths.

For public transport routes and timetables, visit https://www.ptv.vic.gov.au.

Where can I charge my electric car, bicycle or scooter?

Indi Southbank currently has one (1) communal EV charging station located in the Level 1 carpark. This is available on a limited, first in basis, and additional terms and conditions and fees may apply.

Several other EV chargers have been leased as part of individual rental agreements. As these leases end, availability of shared chargers will increase again. Please speak with your Resident Services team for more information.

Residents can also charge electric scooters or bicycles in their apartment, provided they are set up and used safely. For safety reasons, batteries cannot be charged in common areas or stored in the bike storage.

Fire Rescue Victoria have some handy tips for safe set up and use: https://www.frv.vic.gov.au/battery-safety

Residents can also follow our quick EV Charging guide in the Indi app.

Is the property secure?

Indi Southbank has a secure access system for communal areas, entrances, lifts and throughfares, as well as an intercom system and CCTV in parts of the building.  

How can I contact the Indi Southbank Resident Services team?

The Resident Services team is available to assist Monday to Saturday 9am to 5pm (excluding public holidays).

If you need help after hours:

Indi Footscray

How do I apply for an apartment at Indi Footscray?

Getting started is easy. Simply complete the enquiry form on our website: https://www.indi.com.au/indi-footscray

Prefer to speak with someone? Our Leasing team is here to help – email rent@indifootscray.com.au or +61 403 013 745

How can I book a tour at Indi Footscray?

We’d love to show you around.

Book a tour by completing the enquiry form here: https://www.indi.com.au/indi-footscray.

Or contact the Leasing team directly via rent@indifootscray.com.au or +61 403 013 745.

What apartments are available at Indi Footscray?

Indi Footscray offers a range of thoughtfully designed studio, one-, two- and three-bedroom apartments, with both furnished and unfurnished options (subject to availability). All apartments feature high-quality finishes, have a private balcony (in most apartments), and come with white goods supplied (fridge/freezer, dishwasher, washing machine and clothes dryer).

To explore current availability and layouts, visit https://www.indi.com.au/apartments-for-rent?location=footscray.

Our Leasing team is also on hand to help you find the right fit – email rent@indifootscray.com.au or +61 403 013 745.

What are the apartment prices?

Apartment pricing depends on type, aspect and level.

Our Leasing team can help with the most up to date availability and pricing – email rent@indifootscray.com.au or +61 403 013 745.

You can also view available apartments here: https://www.indi.com.au/apartments-for-rent?location=footscray.

Can I have a furnished apartment?

Yes – selected studio, one and two-bedroom apartments are available with furniture packages, subject to availability at the time of leasing.

Designed for convenience and comfort, these furniture packages are provided by our trusted partner and are available for a weekly fee for as long as you call Indi Footscray home.

Choose from two curated styles:

  • Crimson Cool – confident colour, welcoming and full of personality
  • Urban Denim – effortlessly cool, contemporary and relaxed

Our Leasing team can provide you with further information. They can be contacted via email rent@indifootscray.com.au or +61 403 013 745.

What amenities are included at Indi Footscray?
  • Wellness facilities including a fully equipped gym, yoga studio and basketball half-court
  • Indoor cinema
  • Rooftop dining and entertaining spaces atop every building, with uninterrupted views of Melbourne’s skyline
  • Games rooms
  • Podium lawn
  • BBQ and picnic facilities
  • Co-working zone including workstations with desktop monitors and call booths
  • Pet run and dog wash
  • Bicycle storage and bicycle wash
  • EV charging infrastructure
  • Car parking
  • Additional storage

Exclusive use of shared spaces (including private dining rooms) is subject to availability and approval, additional terms and conditions, and fees and charges may apply. Bookings can be made via the Indi app or with the Resident Services team.

Bicycle storage is available on a limited, first-in basis. EV charging is available on a limited, first in basis, additional terms and conditions and fees may apply. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply.

What services are available?
  • Onsite Resident Services and maintenance team
  • Dedicated Indi app
  • Mail room and parcel lockers (including food delivery lockers)
  • Curated calendar of resident community events
  • Bicycle storage and bicycle wash
  • EV charging infrastructure
  • Car parking
  • Additional storage

Bicycle storage is available on a limited, first-in basis. EV charging is available on a limited, first in basis, additional terms and conditions and fees may apply. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply.

What do I do if something needs to be fixed?

Simply log a maintenance request through the Indi app, or speak with the Resident Services team and we’ll take care of the rest. 

Are there parking options available?

Indi Footscray has onsite car parking available, including sixteen (16) EV charging stations. Car park spaces and additional storage are subject to availability, and additional terms and conditions and fees apply – please speak with the Indi Footscray Resident Services team to find out more.

Indi Footscray is well connected, with public transport and key destinations all within walking distance. You’ll also find:

  • Multiple tram and bus routes nearby
  • Footscray Station is a short walk away
  • Extensive cycling and pedestrian links, including the Dixon Veloway, are nearby

There is also bicycle storage available on a limited, first in basis within the building.

What public transport options are available around Indi Footscray?

Getting around is easy from Indi Footscray. Footscray Station is a short walk away, and is a major hub for bus, suburban rail and V/Line services. The Footscray Market tram stop only a short walk away, and with bike paths (including the new Dixon Veloway) right on your doorstep, accessing the city and beyond easy. 

For public transport routes and timetables, visit https://www.ptv.vic.gov.au


Where can I charge my electric car, bicycle or scooter?

Indi Footscray has sixteen (16) EV charging stations located on the UG carpark. These are available on a limited, first in basis, and additional terms and conditions and fees may apply.

Residents can also charge electric scooters or bicycles in their apartment, provided they are set up and used safely. For safety reasons, batteries cannot be charged in common areas or stored in the bike storage.

Fire Rescue Victoria have some handy tips for safe set up and use: https://www.frv.vic.gov.au/battery-safety

Residents can also follow our quick EV Charging guide in the Indi app.

Is the property secure?

Indi Footscray has a secure access system for communal areas, entrances, lifts and throughfares, as well as an intercom system and CCTV in parts of the building. 

How can I contact the Indi Footscray Resident Services team?

The Resident Services team is available to assist Monday to Saturday 9am to 5pm (excluding public holidays). 

If you need help after hours: